Sales and Service Specialist - Progressive Life
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Join Forbes’ 2024 Best Employer for Diversity!
As a sales and service specialist with Progressive Life, you'll wear many hats, gaining valuable experiences and insights that will contribute to your professional growth. Your contributions will be instrumental in refining and enhancing our internal processes, all while thriving in our fast-paced, service-focused environment. You will support customers through various communication channels, providing exceptional customer service as they complete applications and request help servicing their policies. Additionally, you will gain hands-on experience in project management and contribute to key business initiatives. In this role, you’ll have the chance to collaborate and share your insights to help shape decisions and drive meaningful impact. If you're passionate about delivering outstanding service and eager to contribute to a forward-thinking team, we invite you to be part of our exciting journey at Progressive Life.
Progressive’s Life Insurance product was developed and launched by Level20, our business incubator. At Level20 (https://www.Level20.com and https://www.progressive.com/careers/our-teams/level20/ ), we fuel growth for the company through the exploration and development of new-to-market products. Our team has the backing of Progressive, which gives us access to a larger resource pool than a traditional start-up.
This is a hybrid role in downtown Cleveland OH (Office Location: 800 W Saint Clair Ave STE 200, Cleveland, Ohio 44113) with free parking. Work-from-home-days are possible for this position (Monday and Friday).
Must-have qualifications
- High School diploma/GED equivalent or higher and a minimum 2-year sales experience
- This position requires online pre-employment testing for external candidates.
Preferred skills
- Strong customer service and passion for helping others
- Experience handling inbound customer inquiries in a high-volume, service-driven environment; Ability to communicate clearly and effectively across phone, e-mail, and chat
- Self-motivated with the ability to quickly adapt to change in a fast-paced environment; Proven ability to work independently
- Proficient in Microsoft Office
Compensation
- $39,400 - $50,000/year
- Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/
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