Centralized Support Representative- Mailroom
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As a centralized support representative, you’ll play a key role expediting the collection process of a claim – making use of Progressive systems and databases to retrieve claim and contact information. In addition to handling administrative tasks essential to resolving claims, sort mail by department/recipient as well as process interoffice mail for delivery. You’ll have the opportunity to develop and grow your skills to advance in your career.
Must-have qualifications
- High school diploma or GED equivalent or higher with one or more years of relevant work experience
- Work or educational experience must include:
- Customer service or sales
- Fast paced and changing environment
- Multitasking and time management skills
- Effective verbal and written communication skills
- Computer skills
Preferred skills
- Solid written and verbal communication skills
- Strong attention to detail
- Ability to handle high volume that comes with working in a multifaceted administrative environment.
- Strong customer service and follow-up skills
- Organizational and time management skills are essential in order to promptly and accurately sort mail within time restraints
Location: This is an in-office position in Mayfield Village, OH. After 90 days, you will have the opportunity to work remotely two days a week based on business need.
Training Schedule: Monday - Friday from 8:00am - 4:30pm ET (approximately 8 weeks)
Regular Schedule: Monday - Friday from 9:30am - 6:00pm ET
Regular Schedule: Monday - Friday from 9:30am - 6:00pm ET
Compensation
- $17.75 /hour
- Gainshare cash incentive plan of up to 16% of your eligible earnings based on company performance.
Physical requirements/working conditions:
- Must be able to move and/or lift mail trays at any given time.
- Requires long periods of standing (e.g., mailroom)
- May require prolonged repetitive use of the upper extremities.
- Required to frequently walk, sit, bend, kneel, and use hands and fingers to operate machines.
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
- Onsite gym & healthcare at large locations
Equal Opportunity Employer
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