Claims Adjuster - Bodily Injury
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As a complex bodily injury claims adjuster, you’ll efficiently resolve complex injury claims with accuracy, applying discretion and independent judgment. In this role, you’ll investigate and assess policy coverage and determine Progressive's liability, losses or damages related to personal auto injury claims without representation.
This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.
Must-have qualifications
- Four years of relevant work experience with one year in claims handling
- {OR} Associate's degree and three years relevant work experience with one year in claims handling
- {OR} Bachelor's degree and one year in claims handling
Duties and responsibilities
- Evaluates, settles, and issues payments for unrepresented bodily injury claims with a higher level of complexity and/or severity.
- Investigate and determine insurance policy coverage and the extent of liability concerning loss or damages involving personal auto claims, using discretion and independent judgment.
- Gathers information on the status and treatment needs of injured person(s), most commonly for soft tissue injuries and mild-to-serious sprain/strain, and minor scarring, fractures, or concussions.
- Interview, acquire, and collect information from customers, agents, and witnesses. Review police reports, medical information, and other data when appropriate.
Preferred skills
- Experience handling injury claims
- Experience handling complex coverage and liability.
- 690 Town Center Dr, Suite 200, Newport News, VA 23606
- 200 Westgate Pkwy, Suite 300, Richmond, VA 23233
- 477 Viking Dr, Suite 420, Virginia Beach, VA 24019
- 3826 Thirlane Rd NW, Suite 3, Roanoke, VA 24019
- 552 Fort Evans Rd, Suite 304, Leesburg, VA 20176
- 51 Barrett Heights Rd, Suite 109, Stafford, VA 22556
- 6350 Walker Ln, Suite 130, Alexandria, VA 22310
- 630 Peter Jefferson Pkwy, Suite 290, Charlottesville, VA 22911
Compensation
- $61,400-$79,400/year
- Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
